Due to candy being a somewhat perishable item and in compliance with The Food & Drug Administration (FDA) policies, schwieterts.com does not accept any return on candy products. Edible (ALL CONSUMABLE FOOD PRODUCTS) may NOT be returned (unless incorrect items were shipped by schwieterts.com)
To ensure that you receive the correct product that you are looking to purchase, schwieterts.com lists all product descriptions as accurate as possible. If you have any questions regarding a product, please contact a customer service representative at 503-717-8808 before you place your purchase. Food products MAY NOT BE RETURNED, so please order carefully schwieterts.com cannot issue RMA (Return Merchandise Authorization) for items received due to customer error in ordering or that you do not like upon receipt. Any unauthorized returns will be considered ABANDONED and no refund will be issued.
WRONG ITEM SHIPPED:
Before you panic, make sure you have checked the invoice that was emailed when your order shipped. If it has been found that you received the wrong candy then please contact us within 48 hours of receipt of the delivery. At that point, a schwieterts.com representative will respond and correct the error issue. If product is to be returned an RMA will be issued and we ask that you send the incorrect product to:
ATTN: Returns & Exchanges
P.O. Box 476
Seaside, Oregon 97138
Please note: If you receive the incorrect item, you must notify schwieterts.com within 48 hours of receiving the package. As candy is a perishable item, please do not open the candy product packaging of the incorrect item as we cannot process any return/exchange for opened items even if it is an incorrect item. Any claims after the 48 hour time-frame shall not be honored.
With the use of our inventory system and our packing specialists, schwieterts.com works hard to ensure that no candy is past a BEST By DATE when shipped to customers. Schwieterts.com maintains and upholds a quality guarantee on the products that are shipped to our customers. If in the case you receive an item past its BEST By DATE, please contact us immediately, and one of our customer service representatives will remedy the situation and expedite a fresh order to you.
Please note: If you receive an item past the BEST By DATE, you must notify schwieterts.com within 48 hours of receiving the package. As candy is a somewhat perishable item, please do not open the packaging of the incorrect item as we cannot process a return/exchange for opened items even if they are received past a BEST BY DATE. Any claims after the 48 hour time-frame shall be void.
Your schwieterts.com package will contain all in-stock items that were. Please report shortages upon receipt of the delivered package. Items that are temporarily out of stock are NOT back-ordered and will automatically be refunded upon shipment. If there are any missing items from the package, you will need to contact customer service within 48 hours of receiving the package.
Please note: If you receive are missing an item, you must notify schwieterts.com within 48 hours of receiving the package. Any claims after the 48 hour time-frame may not be processed.
REFUSED DELIVERY PACKAGE:
Any packages refused by the customer are deemed to be ABANDONED. All refused packages will be returned to sender at the shipper’s expense or destroyed. No refunds will be issued for any packages which were refused delivery by USPS.
As melt able candies (chocolate, taffies, gummy, suckers etc.) has a moderate melting temperature, we highly recommend selecting some type of expedited shipping option– this will minimize the exposure of heat to your products during transit. (The terminology of heat refers to both hot and cold weathers; Damages may include, but are not limited to: taste quality, melted-candy, and aesthetic appeal, products sticking to each other/wrappers. Neither refunds nor replacements will be issued if a product arrives damaged due to heat regardless of shipping method selected.
We pride ourselves in only offering top of the line products and hope that all of our customers find that one item that delights their sweet tooth! But from time to time, a customer may change their mind and would like to alter their order or even cancel it altogether and we are happy to accommodate most reasonable changes.
To start the cancellation process, you must contact a customer service representative at schwieterts.com as soon as possible as we typically process all orders within a few hours to 24 hours of receiving them. You must contact a customer support staff member by phone at (503)717-8808 (business hours, between 10am and 6 pm Pacific Standard time)
- Once an order begins processing from our warehouse it cannot be cancelled nor altered.
- All shipping charges will be the responsibility of the buyer.
- All cancellations are subject to a 15% restocking fee.
Once a schwieterts.com representative authorizes a cancellation, we will credit your payment account within 3-4 business days. Please contact schwieterts.com if you have any additional questions regarding the CANCELLATION policies.